Shipping & Delivery
This page explains how Whole Melts orders are processed, packaged, and delivered. By placing an order you confirm you are 21 or older and that the products you're ordering are legal to receive at your delivery address.
Order Processing
Orders are processed within [1–2 business days] of payment confirmation. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.
During new releases or high-demand periods, processing may take slightly longer. If there's a delay, we'll let you know.
Discreet Packaging
Every order ships in plain, unmarked, odour-proof packaging. There's nothing on the outside identifying the contents, the brand, or the nature of the products. Your privacy is part of the product.
Shipping Methods & Rates
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | [1–3 business days] | [$20] |
| Expedited | [Next Day Delivery] | [$50] |
| Free shipping | [2–5 business days] | On orders over [$500] |
Regions We Serve
We currently ship to All Sate .
It is your responsibility to know the law where you live. We do not ship to any address where our products are not legal to receive. Orders to prohibited destinations will be cancelled and refunded.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. You can follow your package using the carrier's tracking link. If your tracking hasn't updated in [1 business days], contact us a and we'll look into it.
Delivery Issues
Lost packages. If tracking shows delivered but you haven't received your order, contact us within [3 days]. We'll open an inquiry with the carrier. [State your policy on lost/stolen packages — e.g. replacement, refund, or carrier-dependent.]
Delayed packages. Carrier delays are outside our control, but we'll help you track and resolve them.
Damaged in transit. If your order arrives damaged, take photos of the packaging and contents before handling further and contact us within [3 days]. See our Refund & Return Policy.
Incorrect address. We ship to the address you provide at checkout. We can't reroute or refund orders sent to an incorrectly entered address once shipped, so please double-check it.
Age Verification on Delivery
[If you require an adult signature on delivery, state it here.] Someone 21 or older may need to be present to accept the package. Carriers may verify age and ID on delivery.
Questions
For anything about your shipment, contact or visit our Contact page.
Adults 21+ only. Orders are accepted only where our products are legal. Know the laws in your jurisdiction before ordering.