Welcome to Whole Melts, the official store of Whole Melt Extracts, operated at thewholemeltextracts.com . These Terms of Service ("Terms") govern your access to and use of the Site and any purchase you make. By using the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site.

This business is operated by Whole Melts ("we," "us," "our").

1. Age Restriction (21+)

You must be at least 21 years of age, or the legal age for cannabis purchase in your jurisdiction if higher, to use this Site or place an order. By using the Site you represent and warrant that you meet this requirement. We verify age at entry and at checkout, and we may require proof of age. We reserve the right to refuse service and cancel any order where age cannot be verified.

2. Legal Compliance & Eligibility

Our products are cannabis concentrates intended for use only where legal. You are solely responsible for knowing and complying with the laws of your jurisdiction. By ordering, you represent that:

  • The products are legal to purchase, possess, and receive at your delivery address.
  • You are not a resident of, or ordering from, a jurisdiction where these products are prohibited.
  • You are purchasing for personal, lawful use as an adult 21 or older.

We do not ship where our products are not legal, and we reserve the right to cancel and refund any order that would violate applicable law.

3. Products & Descriptions

We aim to describe our products accurately, including strain classification, format, and testing information. However:

  • Product images are for illustration; packaging and appearance may vary.
  • Cannabinoid and terpene content is determined per batch; refer to the batch-specific Certificate of Analysis (COA) via our verification page.
  • We do not make medical claims. Nothing on this Site is intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the FDA.

4. Orders & Acceptance

Your order is an offer to buy. We may accept or decline any order at our discretion, including for suspected fraud, resale, ineligible location, or age-verification failure. A confirmation email acknowledges receipt of your order; it does not guarantee acceptance. We may limit quantities.

5. Pricing & Payment

  • All prices are in US Dollars  and may change without notice.
  • You are responsible for any applicable taxes.
  • Payment must be made through the methods offered at checkout. We will never ask you to pay through unofficial links, direct messages, or any channel other than our secure checkout.
  • If a product is listed at an incorrect price due to error, we may cancel the order and refund you.

6. Shipping & Delivery

Shipping is governed by our Shipping & Delivery policy, incorporated into these Terms. Title and risk of loss pass [on delivery / on handoff to carrier — confirm with counsel].

7. Refunds & Returns

Refunds and returns are governed by our Refund & Return policy, incorporated into these Terms.

8. Authenticity & Counterfeits

This Site is the official Whole Melts store. We are not responsible for products purchased from any other website, reseller, or third party claiming to sell or represent Whole Melt Extracts. Only products purchased here and carrying a valid batch code that resolves on our verification page are genuine and covered by our policies.

9. Intellectual Property

All content on this Site — including the Whole Melts and Whole Melt Extracts names, logos, product names, text, images, and design — is owned by us or our licensors and protected by intellectual property law. You may not copy, reproduce, or use it without our written permission. Unauthorized use, including to imitate or counterfeit our brand, will be pursued.

10. Acceptable Use

You agree not to:

  • Use the Site if you are under 21 or in a prohibited jurisdiction.
  • Provide false information, including about your age or location.
  • Purchase for resale without our written authorization.
  • Attempt to interfere with, hack, scrape, or disrupt the Site.
  • Use the Site for any unlawful purpose.

11. Disclaimers

The Site and products are provided "as is" to the fullest extent permitted by law. We disclaim all warranties not expressly stated. We do not warrant that the Site will be uninterrupted or error-free. You use our products at your own risk and are responsible for using them lawfully and responsibly.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim. [Confirm exact language with counsel.]

13. Indemnification

You agree to indemnify and hold us harmless from any claim arising out of your breach of these Terms, your misuse of the products, or your violation of any law.

14. Governing Law & Disputes

These Terms are governed by the laws of USA, without regard to conflict-of-law rules. Any dispute will be resolved 

15. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted, with the "Last updated" date revised. Continued use of the Site means you accept the updated Terms.

16. Contact

Questions about these Terms: [legal/support email], or via our Contact page.

Adults 21+ only. Products intended for use only where legal.